Privacy Policy

Solve Technology Solutions LLC
Effective Date: February 8, 2026
Last Updated: February 8, 2026

Introduction

Solve Technology Solutions LLC ("Solve," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including the Cleo AI personal assistant platform ("Cleo" or the "Service").

By using our Service, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Information You Provide

- Account Information: Name, email address, phone number, and payment information when you register for an account.
- Communications: Messages, conversations, and content you exchange with our AI assistant via SMS, voice calls, or other communication channels.
- Preferences: Settings, preferences, and personalization data you provide to customize your experience.

Information Collected Automatically

- Usage Data: How you interact with the Service, including message timestamps, frequency, and feature usage.
- Device Information: Device type, operating system, and unique device identifiers.
- Log Data: IP addresses, browser type, and access times when using our web services.

Information from Third Parties

- Integrated Services: If you connect third-party services (such as calendars or email), we may receive information from those services as authorized by you.

How We Use Your Information

We use the information we collect to:

- Provide, maintain, and improve our AI assistant services
- Process and respond to your requests and messages
- Send you reminders, notifications, and responses you request
- Personalize your experience and remember your preferences
- Process payments and manage your subscription
- Send service-related communications (account updates, security alerts)
- Comply with legal obligations
- Protect against fraud and abuse

We do not sell your personal information to third parties.

SMS/Text Messaging Terms

Consent and Opt-In

By providing your phone number and creating a Cleo account, you expressly consent to receive SMS and MMS messages from your assigned Cleo AI assistant phone number. Messages may include:

- Responses to your questions and requests
- Reminders you have set
- Service notifications and alerts
- Account-related communications

Message frequency varies based on your usage and interaction with the Service.

Message and Data Rates

Standard message and data rates may apply. Please contact your wireless carrier for details about your messaging plan.

Opt-Out

You may opt out of receiving SMS messages at any time by:

- Texting STOP to your Cleo assistant's phone number
- Updating your preferences in your account settings
- Contacting us at selvi@solve-technology.com

After opting out, you will receive a confirmation message, and no further messages will be sent unless you re-subscribe.

Help

For assistance, text HELP to your Cleo assistant's phone number or contact us at selvi@solve-technology.com.

Data Sharing and Disclosure

We may share your information in the following circumstances:

Service Providers

We work with third-party companies to provide our services, including:

- Twilio: For SMS and voice communication services
- Payment Processors: For billing and subscription management
- Cloud Hosting: For secure data storage and processing
- AI Providers: For powering the AI assistant capabilities

These providers are contractually obligated to protect your information and may only use it to provide services on our behalf.

Legal Requirements

We may disclose your information if required by law, regulation, legal process, or governmental request.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

With Your Consent

We may share your information for other purposes with your explicit consent.

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

- Encryption of data in transit and at rest
- Secure authentication and access controls
- Regular security assessments and monitoring
- Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We may retain certain information as required by law or for legitimate business purposes, such as:

- Resolving disputes
- Enforcing our agreements
- Complying with legal obligations

You may request deletion of your account and associated data by contacting us at selvi@solve-technology.com.

Your Rights and Choices

Depending on your location, you may have the following rights:

- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Request a copy of your data in a portable format
- Opt-Out: Opt out of certain data processing activities

To exercise these rights, contact us at selvi@solve-technology.com.

California Residents

Under the California Consumer Privacy Act (CCPA), California residents have additional rights regarding their personal information. We do not sell personal information. For CCPA-specific requests, contact us at selvi@solve-technology.com.

Children's Privacy

Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last Updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

If you have questions or concerns about this Privacy Policy, please contact us:

Solve Technology Solutions LLC
Email: selvi@solve-technology.com
Website: www.solve-technology.com
Phone: (801) 910-5856

Additional Disclosures for SMS Services

- Program Name: Cleo AI Personal Assistant
- Program Description: Two-way conversational AI assistant via SMS
- Message Frequency: Varies based on user interaction
- Message and Data Rates May Apply
- Carriers are not liable for delayed or undelivered messages
- Opt-Out: Text STOP to cancel
- Help: Text HELP for assistance or contact selvi@solve-technology.com